Help & FAQ

Frequently Asked Questions

Are your products official and licensed?

Yes. Everything at Toys & Gamers is 100% official, licensed merchandise from brands like Fortnite, Minecraft, Pokémon, Disney, Harry Potter, Marvel, Star Wars and more.

How much is delivery?

We offer FREE standard UK shipping on all orders. Standard delivery typically takes 3–5 working days from dispatch.

How quickly do you dispatch orders?

Orders are processed and dispatched within 1–2 working days (Monday to Friday, excluding UK bank holidays). Most orders arrive within a week.

Do you ship internationally?

We currently ship to addresses within the United Kingdom. International delivery is coming soon — sign up to our newsletter to hear first.

What payment methods do you accept?

We accept all major cards (Visa, Mastercard, American Express), plus Shop Pay, Apple Pay and Google Pay for fast, secure checkout.

What sizes do the clothes come in?

Most of our t-shirts, hoodies and long-sleeve tops come in kids' age sizes (typically 3–16 years), with some adult sizes available. Check each product page for the exact size options.

Can I return an item?

Yes. See our Refund Policy for full details on returns and exchanges. If something isn't right, email us at sales@toysandgamers.com and we'll sort it.

How do I track my order?

Once your order is dispatched you'll receive a confirmation email. Tracked orders include a link to follow your parcel.

Do you sell gifts and party supplies?

Absolutely — we stock mugs, blankets, towels, badges, party bags and more, perfect for birthdays and gamer gifts.

Need more help?

Email our friendly UK team at sales@toysandgamers.com and we'll get back to you quickly.